COLLECTION AND USE OF PERSONAL INFORMATION
We may collect personal information when you:
· Creating an Account to Connect with a Halper
· Becoming a Halper
· Purchasing a Halp Membership
· Marketing and Other Communications
· Contests and Promotions
· Post-Halp Chat Surveys and Customer Research
· Sharing Halper Stories/Testimonials
· Contact Us
Creating an Account to Connect with a Halper: If you are a Student, in order to connect with a Halper, you will be required to create an account. During the account creation process, we collect your first and last name, email address, phone number, current grade, high school name, geographic location, your universities, programs, and other topics of interest, and your parent’s email address (if preferred). We use this information to create and administer your account and match you with Halpers at universities and in programs that you are interested in. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). If you become aware of any unauthorized access to or use of your account, you are required to notify us immediately.
Becoming a Halper: If you sign-up to become a Halper, you will be required to complete an online form on our Website. Through this form, we collect your first and last name, university name, program(s) of study, email address, phone number, and reasons for becoming a Halper. If your application to become a Halper is selected, you will be invited to participate in a Halp team member interview in order to help us assess your suitability to become a Halper. If you are accepted to become a Halper after the interview process, you will then be required to create a personal profile to be listed on our Website. This profile provides Students and other users of the Website with information such as your hometown, university, year and program of study, financial aid experience, and other interests to enable them to decide whether they would like to set up a Halp Chat with you.
Purchasing a Halp Membership: If you decide to obtain a Halp coaching membership, we will collect your (or your parent’s) payment card or Paypal-related information (including billing address, credit card number, expiry data and CVV code). After purchasing a membership, you will receive a dedicated amount of coaching, the ability to chat with Halpers, and access to Halp programming.
Referrals: Our Website may permit you to tell others about Halp. This feature requires you to submit your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses submitted in these circumstances for any other purpose without the consent of you or the email recipient to do so. Please ensure that you only submit email addresses of individuals with whom you have a business, personal or family relationship.
Marketing and Other Communications: You may sign-up to receive email marketing communications from us containing special offers and the latest Halp updates by providing us with your name and email address. You may also sign-up to receive our blog posts by email. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt-out of receiving email marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us. For example, if you are a Student, you may receive transactional messages related to confirmations, cancellations, and other updates about your Halp Chat purchases or account. If you are a Halper, you may receive transactional messages such as messages regarding your account and new Halp Chat requests and bookings.
Contests and Promotions: When you enter a contest or participate in a promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the contest or promotion.
Post-Halp Chat Surveys and Customer Research: After participating in a Halp Chat (e.g. between a Halper and a Student or another Halp user, such as a Student’s parent), we will ask you to complete a brief survey. Through this survey, we collect information such as general topics of discussion, your general satisfaction with the Halp Chat, and areas in which Halp can improve its services. From time to time, we may also offer you the opportunity to participate in other customer research. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form. We use this information to help us understand our users, and to enhance our product and service offerings, promotions and events. As is further outlined below, we may share this aggregated information with Halp users, universities, high schools, and investors.
Sharing Halper Stories/Testimonials/Blogs: With your permission, we may ask you for feedback regarding your Halp experience in order to share your story on our Website blog, social media platforms, or in advertisements. This story may include information such as your name, photo from your Halper profile (if applicable), and your university and program of study.
Employment: In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.
Contact Us: When you contact us with a comment, question or complaint through email, telephone, or the contact us form on our Website, you may be asked for information that identifies you, such as your name, email, or telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.
SHARING OF PERSONAL INFORMATION
We do not sell, rent or disclose your personal information to third parties without your consent, except as described below or as required or permitted by applicable law.
- Service Providers: Your personal information may be transferred (or otherwise made available) to third parties that provide services on our behalf. We use service providers to provide services such as hosting the Website, processing payments, providing advertising and marketing services. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers may be located in the U.S., Canada or other foreign jurisdictions.
- Universities and High Schools:As noted above, we may share the information obtained through our surveys and customer research in an aggregated, non-personally identifiable form with universities, high schools, and investors. This information provides such entities with valuable insight into the types of questions and concerns Students have prior to embarking on their post-secondary education and related experiences.
- Investors:We may also share the information obtained through our surveys and customer research in an aggregated, non-personally identifiable form with investors to provide them with information regarding the nature of our business and how our services are used by Students and Halpers. This information allows them to make business decisions, such as whether to invest in Halp.
- Legal and Compliance: We and our Canadian, U.S. and other foreign service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
- Sale of Business:We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Halp or as part of a corporate reorganization or other change in corporate control.
INFORMATION ABOUT OUR WEBSITE
- Visiting our Website:In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.
- Cookies:Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features.
- Analytics: We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Website. For more information or to opt-out using the Google Analytics opt-out browser add-on, see “How Google uses data when you use our partners’ sites or apps” and “Google Analytics and Privacy”.
We work with third-parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies and pixel tags) on our Website in order to provide you with tailored advertisements across the Internet. These companies may collect information about your activity on our Website and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third party websites.
To learn more and to opt-out of having your information used for online behavioural advertising purposes by participating companies, please visit the Digital Advertising Alliance of Canada (DAAC) athttp://youradchoices.ca/choices.
Please note that if you opt-out, you may still receive online advertising from us but it will not be tailored to your interests based on online behavioural information about you. To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved cookies, you will need to opt-out again.
SAFEGUARDS AND RETENTION
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.
We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
As indicated above, if you have signed-up to receive our email communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the newsletter or other electronic communication. Alternatively, you can opt-out of receiving our marketing communications by contacting us at the contact information under “Contact Us” below.
ACCESS TO INFORMATION
Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.